Frequently Asked Questions

Everything you need to know about your next pair of kicks.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We offer a 45-day return policy for most items. Products must be in their original, unworn condition with all tags and packaging intact. Returns can be made via mail or at any physical Foot Locker store location.

Are the sneakers sold on your site authentic?

Yes, Foot Locker is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. We guarantee that all products sold on our website and in-store are 100% authentic.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How long does standard shipping take?

Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.

Can I cancel or change my order after it has been placed?

To ensure fast delivery, we process orders immediately. As a result, there is a very short window (usually 15-30 minutes) to cancel an order. Once an order has reached the processing stage, it cannot be modified or canceled.